Meet Our Maryland Staff
About the Plastic Surgery Services Staff
Friendly, Knowledgeable, & Expert Patient Care
Dr. Garazo takes great pride in hiring his staff of professionals. Our team is comprised of friendly, courteous, and knowledgeable staff members who always put patients first—from the moment you walk through our door, you’ll be cared for like family.
Read the short bios for each of the Plastic Surgery Services staff below:
Heather Hoover: Office Manager
Heather has recently joined Plastic Surgery Services. She has over 18 years experience in the medical field and earned her bachelor’s degree in Health Care Administration in 2016. She is married with two children and enjoys camping and spending time with her dog Rigby.
Kaitlyn Troxell: Registered Nurse (RN)
Katie has joined the clinical team at Plastic Surgery Services from Meritus Medical Center, where she worked as a surgical ICU nurse. She is married with one child
Heather Norris: Certified Nursing Assistant (CNA)
Heather graduated from Hagerstown Community College in 2003 and is a Certified Nursing Assistant. She has over nine years experience working as an ER Tech in Level 3 Trauma at Meritus Medical Center. Her goal is for each patient to leave our office feeling great about themselves and the treatment they received. She resides in Warfordsburg, PA, with her fiancé and three boys. She enjoys racing ATV’s with her family and boating/camping at Raystown Lake.
Melinda Schmidl: Insurance/Billing
Mindy joined the staff of PSS in 2013. She has over 20 years experience in medical billing and insurance. She will be more than happy to answer all of your insurance billing questions and help guide you through the process. She resides in Smithsburg, MD with her husband and children.
Barbara Caton-Miles: Registered Nurse (RN)
Barbara is a graduate of Clear Spring High School and Sinai Hospital School of Nursing. After 34 years of surgical experience, she retired from Washington County Hospital, where she was an Assistant Nurse Manager and Materials Manager. Since 2004, she has been Dr. Garazo’s 1st Assistant in the operating room at Plastic Surgery Services. She enjoys traveling and spending time with her grandchildren.
C. George Bollinger: Scrub Tech (CST)
George is a surgical scrub tech in The Galleria Surgery Center. He has worked assisting Dr. Garazo for over 15 years.
Teresa Stogsdill: Licensed Aesthetician
Teresa joined the practice in 2013. She has over 20 years experience in the beauty, health and wellness industry. She loves spending time with her dogs and designing greeting cards in her spare time.
Kenda Dehaven: Receptionist/Patient Coordinator
Kenda joined Plastic Surgery Services in 2017. She enjoys interacting with all the patients and making their experience at the office as seamless as possible.